Refund policy

Priority Bicycles will accept all bicycle returns within 30 days of purchase, assuming the bicycle is returned in like new condition and in the original packaging. The buyer is responsible for all return shipping costs. If the bicycle is returned for any reason other than product defect, the buyer is responsible for actual outbound shipping costs as well, hence the refund processed to the customer will be less the actual outbound shipping costs which were incurred by Priority Bicycles to deliver the bicycle to the customer. Product defects must be confirmed by either photograph or a professional bicycle mechanic. Returns must be pre-authorized by calling Priority Bicycles at (917) 819-1665 or via email, info(at)prioritybicycles.com. This return policy is valid only in the continental United States.